Frequently Asked Questions (FAQ) How Do I Place My Order?
- Order forms are available upon request. Just FAX or mail your order to HollisterStier Laboratories at the phone number or address below. For best possible service, please specify item number as shown in catalog, vial size, dilution, aqueous or glycerinated, scratch, intradermal, or bulk, when ordering.
When Will I Receive My Order?
- Orders are processed within one business day of receipt. HollisterStier Laboratories has expanded its inventory of most diagnostic and therapeutic antigens in common sizes. Please allow 28 days for delivery of special mixtures, special dilutions or individual formulations which require a minimum of 14 days testing prior to release. Next day air shipments should be placed before 12:30 p.m. PST/PDT. Proof of delivery must be requested within 60 days of invoice date.
How Can I Expedite Treatment and Refill Orders?
- Treatment and refill orders received with prepayment will save several days in processing when patient billing is requested. To estimate prepayment amount, combine applicable shipping cost and tax with treatment or refill price noted in our Allergy Product Price List.
How Can I Set Up an Advanced Yearly Order?
- HollisterStier Laboratories offers this service at no additional charge to you. Deliveries (weekly, monthly, quarterly, etc.) can be arranged around your office needs to help you maximize your inventory control. This gives the opportunity to lock in current prices.
| Where Can I Find Pricing Information?
-Please refer to the current Allergy Product Price List. Prices are subject to change without notice.
What is HollisterStier's Return Policy?
- Items may not be returned for credit or exchange without prior written authorization. Shipping errors must be reported to HollisterStier Laboratories within seven days after receipt of merchandise. Orders for special mixtures, once made, are non-cancelable and items requiring refrigeration are not returnable (antigens, etc.). Detailed return policy available upon request.
What is HollisterStier's Dating Policy?
- HollisterStier Laboratories provides their customers with the best possible dating on extracts and diluents while complying with regulatory guidelines. If you need assistance determining the expiration date on any of our products, please contact your local Sales Professional or one of our Customer Service Representatives.
What if I Have a Question?
Please telephone, write, email, or FAX our Customer Service Department for technical or ordering assistance.
FAX Orders:
1-800-752-6258
Customer Service:
1-800-992-1120
FAX: 800-752-6258
E-mail Customer Service
P.O. Box 3145
Spokane, WA 99220-3145
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